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FAQs

You can get in touch via our Contact Us page, tweet us @sweetspothomes or find us on Facebook with any questions. if you’re really old school, you can even call us. But first see if you can find a

You can get in touch via our Contact Us page, tweet us @sweetspothomes or find us on Facebook with any questions. if you’re really old school, you can even call us. But first see if you can find a

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Answering your questions…

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array(46) { [0]=> array(3) { ["category"]=> array(2) { ["value"]=> string(8) "location" ["label"]=> string(8) "Location" } ["question"]=> string(26) "Where are SweetSpot homes?" ["answer"]=> string(814) "

We have homes in Newcastle, NottinghamLiverpool and (coming soon) Cardiff. In general, we always pick homes near to the university, shops and what estate agents like to call ‘amenities’.

" } [1]=> array(3) { ["category"]=> array(2) { ["value"]=> string(8) "services" ["label"]=> string(8) "Services" } ["question"]=> string(27) "What services do you offer?" ["answer"]=> string(236) "

Coming soon we will offer services such as cleaning, laundry, storage and pastoral care. Availability of services depends on your property. Please contact us to find out more.

" } [2]=> array(3) { ["category"]=> array(2) { ["value"]=> string(8) "location" ["label"]=> string(8) "Location" } ["question"]=> string(32) "Whereabouts are SweetSpot homes?" ["answer"]=> string(268) "

Please see the https://sweetspothomes.com/location page for details of where SweetSpot homes are located. In general, we always try to buy homes near to the university and near to shops and amenities.

" } [3]=> array(3) { ["category"]=> array(2) { ["value"]=> string(8) "location" ["label"]=> string(8) "Location" } ["question"]=> string(38) "What properties do you have available?" ["answer"]=> string(123) "

Please see our https://sweetspothomes.com/location page

" } [4]=> array(3) { ["category"]=> array(2) { ["value"]=> string(8) "viewings" ["label"]=> string(8) "Viewings" } ["question"]=> string(24) "How do I book a viewing?" ["answer"]=> string(470) "

First, find the right home for you. Then book a viewing, as quickly as you like. When you do this, a SweetSpot account is automatically created for you. We’ll then email you with your login username and password, so that you can access your personal dashboard. Or call us on 020 7655 4820 or email hello@sweetspothomes.com

 

" } [5]=> array(3) { ["category"]=> array(2) { ["value"]=> string(11) "the_process" ["label"]=> string(11) "The Process" } ["question"]=> string(47) "I’ve found somewhere great. What happens now?" ["answer"]=> string(1840) "
  1. Pay holding payment – If you attend the viewing and like the property, you can log in to the website using the unique password sent to your email, to make a holding payment and reserve the home temporarily while you and your friends arrange your details. You can make payments online through our secure payment system
  2. Get approved – In this step you can provide details of your guarantor for a credit check, which is completed through our credit-checking agency, FCC Paragon. At this stage you make your security deposit and 1st month’s rent payments online.
  3. Sign Tenancy agreement – When you and your housemates have completed the previous stages, and all necessary details have been received, a tenancy agreement will be generated for you. This will be sent to you online for review. You can sign your tenancy agreement online – no scanning needed, just a simple secure process, making it quicker and easier for you.
  4. Move in! – First you must make sure you’ve paid your security deposit and 1st month’s rent payments online. Then, and most importantly, you’ll get the keys and can move in to your new home!
" } [6]=> array(3) { ["category"]=> array(2) { ["value"]=> string(8) "viewings" ["label"]=> string(8) "Viewings" } ["question"]=> string(24) "How quickly can we view?" ["answer"]=> string(554) "

As quickly as you like! Please go to the city page you’d like to live in: Newcastle, Nottingham, Liverpool, choose the houses you’d like to see and click ‘arrange viewing’. You can do all of this online, but if you prefer to talk call us on 020 7655 4820 or email hello@sweetspothomes.com

" } [7]=> array(3) { ["category"]=> array(2) { ["value"]=> string(11) "the_process" ["label"]=> string(11) "The Process" } ["question"]=> string(30) "Can I rent an individual room?" ["answer"]=> string(113) "

Sorry, that’s not possible. SweetSpot homes are for groups only.

" } [8]=> array(3) { ["category"]=> array(2) { ["value"]=> string(11) "the_process" ["label"]=> string(11) "The Process" } ["question"]=> string(29) "Can I choose who I live with?" ["answer"]=> string(110) "

Of course! We never put people in homes with people they don’t know. It’s up to you who live with.

" } [9]=> array(3) { ["category"]=> array(2) { ["value"]=> string(8) "services" ["label"]=> string(8) "Services" } ["question"]=> string(33) "What other services do you offer?" ["answer"]=> string(314) "

Coming soon we will offer services like cleaning, laundry, storage and pastoral care. Availability of services depends on your home. Please contact us to find out more.

" } [10]=> array(3) { ["category"]=> array(2) { ["value"]=> string(11) "the_process" ["label"]=> string(11) "The Process" } ["question"]=> string(52) "What can I do to make things smoother on moving day?" ["answer"]=> string(989) "

Firstly, please make sure you have completed and returned all the relevant documentation: i.e. paid your first rent instalment and security deposit, provided us with photographic ID and signed your tenancy agreement. If you don’t, this will inevitably cause you and others delay. 

We’ll contact you with a suggested moving-in time and date. If this isn’t convenient for you, please contact your SweetSpot representative directly to arrange a more appropriate time. We can even arrange a van that can be used on your moving day – just get in touch and tell us how we can help.

" } [11]=> array(3) { ["category"]=> array(2) { ["value"]=> string(8) "services" ["label"]=> string(8) "Services" } ["question"]=> string(40) "Will I be able to get online in my room?" ["answer"]=> string(89) "

Yes. Every SweetSpot home has Wi-Fi broadband supplied and included in your rent.

" } [12]=> array(3) { ["category"]=> array(2) { ["value"]=> string(8) "services" ["label"]=> string(8) "Services" } ["question"]=> string(37) "Will there be a telephone in my room?" ["answer"]=> string(103) "

No, but a group telephone will be supplied for the house (calls are not included in your rent).

" } [13]=> array(3) { ["category"]=> array(2) { ["value"]=> string(8) "location" ["label"]=> string(8) "Location" } ["question"]=> string(35) "What cooking equipment is supplied?" ["answer"]=> string(182) "

No cooking equipment is supplied but all SweetSpot homes come with a fully fitted kitchen including an oven and hob, a kettle, a toaster, a fridge/freezer and microwave oven.

" } [14]=> array(3) { ["category"]=> array(2) { ["value"]=> string(8) "location" ["label"]=> string(8) "Location" } ["question"]=> string(20) "Is bedding supplied?" ["answer"]=> string(230) "

As a welcome to your new home gift we supply each bedroom with a duvet with cover and a pillow with case.

" } [15]=> array(3) { ["category"]=> array(2) { ["value"]=> string(8) "location" ["label"]=> string(8) "Location" } ["question"]=> string(41) "Is a TV provided? Do I need a TV licence?" ["answer"]=> string(104) "

All SweetSpot homes come with a TV and a licence so you don’t need to worry about any of that.

" } [16]=> array(3) { ["category"]=> array(2) { ["value"]=> string(7) "parking" ["label"]=> string(7) "Parking" } ["question"]=> string(26) "Where can I store my bike?" ["answer"]=> string(171) "

Please check with your SweetSpot representative as this will depend on your new home.

" } [17]=> array(3) { ["category"]=> array(2) { ["value"]=> string(11) "the_process" ["label"]=> string(11) "The Process" } ["question"]=> string(40) "Who is responsible for cleaning my home?" ["answer"]=> string(439) "

It is your own responsibility to clean your room. You are jointly responsible for cleaning your home. At the end of the tenancy, please leave your home in good condition or additional charges may be levied. At the end of the contract, any cleaning required will be charged to you. So it’s worth keeping it tidy!

" } [18]=> array(3) { ["category"]=> array(2) { ["value"]=> string(8) "location" ["label"]=> string(8) "Location" } ["question"]=> string(40) "Where can I wash my clothes and bedding?" ["answer"]=> string(77) "

Each SweetSpot home has a washing machine and sometimes even a dryer.

" } [19]=> array(3) { ["category"]=> array(2) { ["value"]=> string(11) "the_process" ["label"]=> string(11) "The Process" } ["question"]=> string(18) "Where can I smoke?" ["answer"]=> string(56) "

Smoking is not permitted inside SweetSpot homes.

" } [20]=> array(3) { ["category"]=> array(2) { ["value"]=> string(11) "the_process" ["label"]=> string(11) "The Process" } ["question"]=> string(21) "Am I allowed candles?" ["answer"]=> string(179) "

Sadly, candles are not permitted. This is because of the fire plan for each home and advised by the local fire authorities. Pretty LEDs and fairy lights do the job though.

" } [21]=> array(3) { ["category"]=> array(2) { ["value"]=> string(11) "the_process" ["label"]=> string(11) "The Process" } ["question"]=> string(26) "Can I personalise my room?" ["answer"]=> string(789) "

You are responsible for ensuring that you leave your room and flat in the same condition that it was given to you. On arrival you will be met by a SweetSpot representative and an independent inventory clerk who will record the condition of your SweetSpot home and will make note of any changes upon departure.

Generally speaking, blu-tac, white-tac or pins put into walls will require re-painting after you have left and you may be charged in line with the tenancy agreement. The management team will carry out room and property inspection during and at the end of your contract.

" } [22]=> array(3) { ["category"]=> array(2) { ["value"]=> string(8) "location" ["label"]=> string(8) "Location" } ["question"]=> string(31) "Can I keep a fridge in my room?" ["answer"]=> string(243) "

Fridges are not permitted in bedrooms. Arrangements are provided in the kitchen to store chilled foods. If you have a medical condition which requires you to have a fridge in your room evidence of this must be provided for the manager.

" } [23]=> array(3) { ["category"]=> array(2) { ["value"]=> string(7) "parking" ["label"]=> string(7) "Parking" } ["question"]=> string(30) "Will I be able to park my car?" ["answer"]=> string(240) "

Car parking depends on the property. Some properties require a car parking permit. A parking permit is obtained from the local council. You can use your a copy of your signed tenancy agreement as proof that you live at your address.

" } [24]=> array(3) { ["category"]=> array(2) { ["value"]=> string(11) "the_process" ["label"]=> string(11) "The Process" } ["question"]=> string(18) "Can I bring a wok?" ["answer"]=> string(258) "

Sure, wok on. These, frying pans and other cooking materials are permitted, however deep fat fryers and chip pans (the most likely causes of cooking-related fires) are not.

" } [25]=> array(3) { ["category"]=> array(2) { ["value"]=> string(11) "the_process" ["label"]=> string(11) "The Process" } ["question"]=> string(61) "Do I need to move out over the Christmas and Easter holidays?" ["answer"]=> string(67) "

No! It’s your house for the duration of the contract.

" } [26]=> array(3) { ["category"]=> array(2) { ["value"]=> string(9) "insurance" ["label"]=> string(9) "Insurance" } ["question"]=> string(18) "What about safety?" ["answer"]=> string(103) "

All SweetSpot homes are in concordance with the HMO (Houses of Multiple Occupancy) legislation.

" } [27]=> array(3) { ["category"]=> array(2) { ["value"]=> string(11) "the_process" ["label"]=> string(11) "The Process" } ["question"]=> string(41) "What should I do if something goes wrong?" ["answer"]=> string(190) "

Please contact your local representative. For details, please log-in to the http://sweetspothomes.wpengine.com/faqs/

" } [28]=> array(3) { ["category"]=> array(2) { ["value"]=> string(10) "well-being" ["label"]=> string(10) "Well-being" } ["question"]=> string(35) "Is there any kind of pastoral care?" ["answer"]=> string(852) "

We will have a team of staff to help students with any issues that arise. We have representatives for each home on call to assist students with any problems or issues they might have during what may be their first experience away from home. 

We also plan to have senior students who can help with a number of issues such as students who are finding it hard to mix, feeling homesick or just having trouble finding their way round. Senior students have access to our management team 24-hours a day. Please check details of the SweetSpot home of your choice to see what security arrangements are in place.

" } [29]=> array(3) { ["category"]=> array(2) { ["value"]=> string(11) "the_process" ["label"]=> string(11) "The Process" } ["question"]=> string(43) "How does the SweetSpot loyalty scheme work?" ["answer"]=> string(815) "

It’s our way of saying thanks for choosing a SweetSpot home.

When you first pay your holding payment to secure your new home, you will receive a voucher code for £50 off one month’s rent, which you can give to a friend who would like to live in another SweetSpot home. Once they move in, they can use the voucher code when paying their first month’s rent.

If you forget your voucher scheme, you can always find it again from the “Your Account” section of your dashboard.

" } [30]=> array(3) { ["category"]=> array(2) { ["value"]=> string(9) "contracts" ["label"]=> string(9) "Contracts" } ["question"]=> string(51) "Can I terminate my contract before the agreed date?" ["answer"]=> string(342) "

It is possible to terminate your contract if you can find a suitable successor for your room. Until a replacement has been found and has paid in full you will remain responsible for any payments due under your contract. Please contact the management team before you terminate your contract to agree a suitable successor for your room.

" } [31]=> array(3) { ["category"]=> array(2) { ["value"]=> string(9) "contracts" ["label"]=> string(9) "Contracts" } ["question"]=> string(28) "Who should my guarantor be? " ["answer"]=> string(841) "

A guarantor is someone who agrees to sign a guarantee agreement which guarantees your obligations in the tenancy agreement. They should be a friend or family member (usually a parent) who is willing to guarantee the rent payments on your behalf. This is standard practice with student rental properties due to your employment status.

The guarantor should be in full-time employment or have a work contract in place for the duration of your tenancy. If your guarantor does not have full time employment or a work contract, for example they may be retired, savings statements may be requested to show their ability to guarantee you.

" } [32]=> array(3) { ["category"]=> array(2) { ["value"]=> string(9) "contracts" ["label"]=> string(9) "Contracts" } ["question"]=> string(79) "Why must my guarantor be based in England, Northern Ireland, Scotland or Wales?" ["answer"]=> string(481) "

Your guarantor should be based in England, Northern Ireland, Scotland or Wales as the property laws are different outside of different countries. It is not possible to have a guarantor based elsewhere. If you cannot provide a suitable guarantor, you will need to make sure your rent is paid with cleared funds, in full, prior to the start of your contract.

" } [33]=> array(3) { ["category"]=> array(2) { ["value"]=> string(11) "the_process" ["label"]=> string(11) "The Process" } ["question"]=> string(44) "How does the SweetSpot referral scheme work?" ["answer"]=> string(476) "

When you first pay your holding payment to secure your new home, you can now start earning some pocket money. If someone you know or refer to SweetSpot puts down a holding payment for a home, you get £200. All they need to do is add your name in brackets when they book a viewing via our online system. Win-win!

" } [34]=> array(3) { ["category"]=> array(2) { ["value"]=> string(9) "contracts" ["label"]=> string(9) "Contracts" } ["question"]=> string(45) "Can I end my contract before the agreed date?" ["answer"]=> string(343) "

It is possible to terminate your contract if you can find a suitable replacement for your room. Until someone else has been found and has paid in full you will remain responsible for any payments due under your contract. Please contact the management team before you terminate your contract to agree a suitable successor for your room.

" } [35]=> array(3) { ["category"]=> array(2) { ["value"]=> string(9) "contracts" ["label"]=> string(9) "Contracts" } ["question"]=> string(48) "Can I change my contract after I have signed it?" ["answer"]=> string(302) "

Changes can be made to the contract after it has been signed. Any requests for changes to the contract must be made in writing to the residence in question. Any changes to the contract (such as changes in room standard, contract length or payment plan) will be subject to management discretion.

" } [36]=> array(3) { ["category"]=> array(2) { ["value"]=> string(11) "the_process" ["label"]=> string(11) "The Process" } ["question"]=> string(28) "What counts as an emergency?" ["answer"]=> string(543) "

An emergency would be for severe electrical and plumbing problems, such as leaks, or problems with heating or hot water. We will give you a number once you move in to call during problems like this.

If there is a power cut, please check the mains box first to make sure all the switches are up.

" } [37]=> array(3) { ["category"]=> array(2) { ["value"]=> string(11) "the_process" ["label"]=> string(11) "The Process" } ["question"]=> string(13) "Non-emergency" ["answer"]=> string(566) "

Once you’re in your home, we hope nothing goes wrong, but if it does contact your property manager Sadek Miah via email: sadek@sweetspothomes.com, and include all the details about the issue and the location (e.g. which room). All day-to-day non-emergency maintenance tasks will be dealt with as soon as possible during office hours. (Monday to Friday 9am-5pm).

" } [38]=> array(3) { ["category"]=> array(2) { ["value"]=> string(11) "the_process" ["label"]=> string(11) "The Process" } ["question"]=> string(9) "Emergency" ["answer"]=> string(0) "" } [39]=> array(3) { ["category"]=> array(2) { ["value"]=> string(9) "contracts" ["label"]=> string(9) "Contracts" } ["question"]=> string(26) "What am I responsible for?" ["answer"]=> string(186) "

As tenants, you are responsible for changing light bulbs, cleaning filters on appliances, thermostat settings, and not blocking the drains.

" } [40]=> array(3) { ["category"]=> array(2) { ["value"]=> string(11) "bills_&_tax" ["label"]=> string(11) "Bills & Tax" } ["question"]=> string(29) "Do I need to pay council tax?" ["answer"]=> string(270) "

As a student you are exempt from paying council tax. Your university will provide you with an exemption form at enrolment. Please give this to your SweetSpot representative who will help you. Failure to do this could mean that you will be liable for council tax.

" } [41]=> array(3) { ["category"]=> array(2) { ["value"]=> string(16) "deposit_&_monies" ["label"]=> string(16) "Deposit & Monies" } ["question"]=> string(32) "When will I get my deposit back?" ["answer"]=> string(857) "

When you move out you have a check out inspection by an independent inventory clerk. They judge the change in the condition of the property since you moved in and make allowance for fair wear and tear. If there are any works needed these are quoted for and the quotes shared with you. Any damages will be deducted from your deposit. It is your responsibility to return your room in the same condition as you moved in to it. 

We are required to send your deposit back within 10 working days of agreeing the deposit return although we tend to do it much quicker than this (often on the day you agree them). All deposits taken by SweetSpot are insured under the Deposit Protection Scheme.

" } [42]=> array(3) { ["category"]=> array(2) { ["value"]=> string(16) "deposit_&_monies" ["label"]=> string(16) "Deposit & Monies" } ["question"]=> string(54) "Can I pay with foreign currency or travellers cheques?" ["answer"]=> string(226) "

SweetSpot cannot accept foreign currency of travellers cheques as payment. We advise that the safest and simplest way to make payment is by a bank transfer, direct debit or standing order at the start of your contract.

" } [43]=> array(3) { ["category"]=> array(2) { ["value"]=> string(16) "deposit_&_monies" ["label"]=> string(16) "Deposit & Monies" } ["question"]=> string(47) "Will my bank charge me to make a bank transfer?" ["answer"]=> string(329) "

Your bank may charge you a fee to make a bank transfer into our account. It is your responsibility to pay this. Please make sure that you transfer enough money to cover both the rent and the transfer fee.

" } [44]=> array(3) { ["category"]=> array(2) { ["value"]=> string(9) "insurance" ["label"]=> string(9) "Insurance" } ["question"]=> string(29) "What do I do about insurance?" ["answer"]=> string(290) "

SweetSpot pays for the insurance of the building itself and the contents which it owns. You must pay for and arrange contents insurance for your personal belongings.

" } [45]=> array(3) { ["category"]=> array(2) { ["value"]=> string(9) "insurance" ["label"]=> string(9) "Insurance" } ["question"]=> string(33) "How do I make an insurance claim?" ["answer"]=> string(86) "

To make a claim you will need to contact your chosen insurance company direct.

" } }
Where are SweetSpot homes?

We have homes in Newcastle, NottinghamLiverpool and (coming soon) Cardiff. In general, we always pick homes near to the university, shops and what estate agents like to call ‘amenities’.

Whereabouts are SweetSpot homes?

Please see the https://sweetspothomes.com/location page for details of where SweetSpot homes are located. In general, we always try to buy homes near to the university and near to shops and amenities.

What properties do you have available?
What cooking equipment is supplied?

No cooking equipment is supplied but all SweetSpot homes come with a fully fitted kitchen including an oven and hob, a kettle, a toaster, a fridge/freezer and microwave oven.

Is bedding supplied?

As a welcome to your new home gift we supply each bedroom with a duvet with cover and a pillow with case.

Is a TV provided? Do I need a TV licence?

All SweetSpot homes come with a TV and a licence so you don’t need to worry about any of that.

Where can I wash my clothes and bedding?

Each SweetSpot home has a washing machine and sometimes even a dryer.

Can I keep a fridge in my room?

Fridges are not permitted in bedrooms. Arrangements are provided in the kitchen to store chilled foods. If you have a medical condition which requires you to have a fridge in your room evidence of this must be provided for the manager.

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Jargon buster

Every term you need to know, in plain English.

Tenancy

When you take the property for a period of time

Guarantor

Someone that will pay the rent if you don't

Deposit

An amount of money set aside for any damages to the house

Section 21 Notice

A legal notice that we must issue to inform you that we are going to take the house back at the end of the tenancy

Deposit Protection Scheme (DPS)

Where your deposit is held (we don't hold the deposits)
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